Privacy Policy of Karyantra Hive Pvt. Ltd.

Last Updated: June 17, 2025

1. The Short Version

• Information We Collect: We collect personal, device, and usage data when you interact with the Platform, either directly or via third parties.
• Legal Basis: We process data based on consent, performance of a contract, legal obligation, or our legitimate interests.
• Use of Information: We use data to provide and improve our services, communicate with you, ensure security, and comply with regulations.
• Data Retention: Personal data is kept only as long as necessary for the purposes outlined in this Policy.
• Third-Party Sharing: We share data with trusted third parties such as payment processors, analytics providers, and partners.
• Data Location: Data may be processed or stored in Nepal or abroad, depending on service providers.
• Security: We apply technical and organizational safeguards to protect your data.
• Your Rights: You may access, update, or delete your information and opt-out of certain data uses.

2. Information We Collect

A. Information You Provide:

• Full name, phone number, email, and address
• Date of birth and profile photo
• Business registration documents and PAN/VAT details (for Service Providers)
• Government issued identity for Freelancers
• Service descriptions, pricing, schedules, and certifications
• Payment information (via third-party payment processors)
• Messages, inquiries, reviews, and feedback
• Uploaded documents, media, and identification (for verification)

B. Information We Collect Automatically:

• IP address and device/browser details
• Time, location, and pages viewed
• Clicks, scrolls, and navigation behavior
• Operating system and mobile identifiers
• Session recordings (for performance analysis)

C. Information from Third Parties:

• Login providers (Google, Facebook, Apple)
• Marketing and analytics tools (e.g., Google Analytics, Meta Pixel)
• Payment gateways (eSewa, Khalti)
• Affiliates, partners, and referral sources
• Complaint submitters and legal authorities

3. Our Legal Basis for Processing Your Information

• Your consent
• The need to perform a contract
• Legal obligations
• Legitimate interests

4. How We Use the Information

• Provide, operate, and personalize our services
• Register and authenticate users and service providers
• Facilitate communications and manage payments
• Verify identities, prevent fraud, and ensure security
• Conduct marketing and promotions
• Improve services and analyze performance
• Comply with laws and enforce agreements

5. Data Retention

• Provide services and maintain accounts
• Comply with regulations
• Resolve disputes and support operations

6. Sharing of Personal Information

• Other users (e.g., ratings, reviews, service info)
• Payment processors
• Marketing and analytics tools
• Hosting and support vendors
• Authorities and legal bodies
• During mergers or acquisitions

7. Where We Process and Store Data

We store/process data in Nepal and internationally with safeguards in place for data protection.

8. Cookies and Tracking Technologies

We use cookies for session management, performance, analytics, and ad targeting. You may disable cookies via browser settings.

9. Do Not Track (DNT)

We currently do not support DNT signals but offer cookie management options.

10. External Links

We are not responsible for third-party website content or their privacy practices.

11. Security Measures

We implement encryption, firewalls, and access controls. However, no system is 100% secure.

12. Your Rights and Choices

You may request access, updates, deletion, or opt out of communications. Contact [email protected].

13. Updates to This Policy

We may revise this Policy and notify users of significant updates. Last Updated date reflects the latest version.

14. Contact Us

• Karyantra Hive Pvt. Ltd.
• Email: [email protected]
• Phone: 9818015074
• Address: Nagarjun-04, Kathmandu, Nepal